A managed IT service (MSP) is a type of service that helps businesses maintain their IT infrastructure. The MSP takes over the responsibility of managing all of the company's technology and provides unlimited support. The client organization commits to purchasing and maintaining software and equipment, making it easier to hire a MSP. In exchange...

Purchasing an IT service should be a customer-centric endeavor. The ITIL framework defines service as the process of facilitating outcomes the customer wants without taking ownership of the underlying technology. An example of an IT service is a hospital that invests in a patient management system to manage the life cycle of a patient. In this...

An IT service is a product or service that is purchased by a customer to achieve a specific outcome. This goal is usually defined by the ITIL 4 framework as facilitating the outcome that the customer wants. For example, a hospital might invest in a patient management system to better manage the entire patient lifecycle. IT services are often...